We aim to dispatch your order 1 - 3 days after receiving it during normal weekdays.

We use Royal Mail First Class and Second Class postal services for the majority of our orders. We also offer Royal Mail First Class Tracked, Royal Mail Second Class Tracked and DPD Next-Day shipping options.

We are using DPD Next-Day shipping options.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@blackmacaw.co.uk. If your return is accepted, you will be expected to cover the return postage unless the reason for the return is because of an error made by us. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us via Email and can also fill contact form.